Privacy Policy

Effective Date: August 1, 2026

C & K FAMILY SUPPORT and C & K SUPPORTIVE LIVING HOME CARE SERVICES ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.coordinatedcareonline.com, contact us, inquire about services, apply for employment, or otherwise interact with us.

By using our Website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information you provide when you complete forms on our website, call us, email us, or otherwise communicate with us, we may collect:

Name
Email address
Telephone number
Mailing address
Information about the care you are seeking
Preferred method of contact
Any information you voluntarily provide in messages or inquiries

Employment Applicants - If you apply for employment, we may collect:

Contact information
Employment history
Education
Professional licenses or certifications
Resume or application materials
References
Background information as permitted by law

Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Website usage information
Referring website

2. Cookies and Similar Technologies

Our Website may use cookies, pixels, and similar technologies to:

Remember user preferences
Improve website functionality
Analyze Website traffic
Measure Website performance
Enhance user experience

You can control cookies through your browser settings. Disabling cookies may affect certain Website features.

3. How We Use Your Information

We may use your personal information to:

Respond to inquiries
Provide requested services
Schedule consultations
Communicate regarding services
Improve our Website
Process employment applications
Comply with legal obligations
Protect our legal rights
Detect fraud or security incidents
Maintain business records
Send important service-related communications
With your consent where required by law, we may also send newsletters or marketing communications. You may unsubscribe at any time.

4. SMS and Telephone Communications

If you provide your mobile phone number, you consent to receive calls or text messages related to:

Your inquiry
Scheduling
Care coordination
Appointment reminders
Customer service

Message and data rates may apply. Consent to receive text messages is not a condition of purchasing services. You may opt out at any time by replying STOP or contacting us directly.

5. How We Share Information - We do not sell your personal information.

We may share information with:

Employees who need the information to provide services
Service providers who perform functions on our behalf
Technology providers hosting our Website
Payment processors (if applicable)
Professional advisors
Government agencies, when required by law
Courts or law enforcement when legally required
We may also disclose information to protect our rights, property, clients, employees, or the public.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide services
Respond to inquiries
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain required business records

Retention periods may vary depending on applicable legal requirements.

8. Third-Party Services

Our Website may use third-party services such as:

Website hosting providers
Analytics providers (such as Google Analytics)
Contact form providers
Scheduling software
Email communication services

These providers may collect information according to their own privacy policies.

9. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

10. Children's Privacy

Our Website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children through this Website.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

11. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, which may include the right to:

Know what personal information we collect.
Request access to your personal information.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Receive information about how your personal information is used and disclosed.
Not be discriminated against for exercising your privacy rights.
To exercise your privacy rights, please contact us using the information below.

We will verify your request before responding as required by applicable law.

12. Do Not Sell or Share

We do not sell your personal information.

We also do not knowingly share personal information for cross-context behavioral advertising as those terms are defined under applicable California law.

13. International Visitors

Our Website is intended for users located in the United States.

If you access the Website from another country, you understand that your information may be transferred to and processed in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When changes are made, the updated Effective Date will appear at the top of this page.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.